Sietec Security

Company Policies

SieTec Security Limited is pleased to be able to offer customers on-line ordering with an extensive range of products in the specialised communications, security, nurse call, integration projects and other fields.

Online Ordering and Pricing Details can only be accessed via Login and should you require this please e-mail or call us with your details so we can authorise your login details.  Then you may order or get pricing whenever you wish.

We have provided a broad range of products to the industry, from large corporates to individuals. We pride ourselves on our Quality Products and Our Service, which have been and still are our goals and visions.

The Sietec Security Limited online ordering offers you, our customers, the convenience of complete internet shopping with easy access to product details to assist you in your product choice.

As an innovative and consumer aware Company, we always appreciate any feedback on our products, web site and services, so e-mail us with your comments or if you are looking for a product that appears not to be available or you are uncertain where to find it, we will do our best to source or design and build viable products and systems to meet your needs.

Enquiries or Update Details Form


Directory:


TERMS AND CONDITIONS OF TRADE AND ACCOUNT APPLICATION

Please call for our latest Account Application form to be sent to you.


CURRENCY

ALL OUR PRICES ARE IN New Zealand Dollars: and exclude Goods and Services Tax (GST) 15.0% in New Zealand. International Customers: GST will not be added. Should goods be delivered from within your country or direct door-to-door from our New Zealand offices, then any local sales tax, duty, carriage etc.of the country of receipt is the responsibility of the purchaser.


FIVE EASY ORDER OPTIONS

BY PHONE
Open hours are from 8 a.m. to 5 p.m. Monday to Friday, New Zealand time.
Free Phone 0800 883328 NZ only OR 64-9-574 0950 from overseas.

ON LINE
You can send your order on-line any time of the day or night using site. Simply using your login complete the order form, making sure you've completed all the necessary details and submit it on line. We will then email you banking details and a confirmed amount including any freight that may be chargeable.  Once we receive the funds the goods will be despatched or you will be advised that they are on back order at the time of placing the order.  Indent items - refer to Indent Items paragraph.

BY FAX
Please print your order form, and fax it to us - any time day or night on 64-9-570 0291. Fax orders may be placed by requesting a proforma and prepaying or by account customers only. See below for Cash Customer information.

BY MAIL
Again simply print the order form, complete it and post it with a cheque or your account details to: Sietec Security Ltd., P.O. Box 18-156, Glen Innes, Auckland 1702, New Zealand.

ACCOUNT CUSTOMER
Please login using your assigned account and associated password. Confirm your pricing on required products and place your order. We will send them to the delivery address of choice and invoice them to your standard billing address. ON LINE

NOTES:

CASH CUSTOMER
Cash is payable prior to despatch of goods. Account details are supplied by mail as and when required. We apologise but we do not offer credit card or EFPOS type transactions.

ORDERS
It is preferred that all orders placed should be in writing or email with order number and contact name and email address.


 

PAYMENT

Non Account Customer Payments by direct debit, or by cheque are accepted, and you may order by e-mail, mail, fax, or phone. Separate Terms and Conditions of Sale may apply as per documents held by Account Customers if special arrangements have been negotiated. Sietec Security reserves the right to cancel such documents giving one months notice.
Overseas orders must be prepaid by Telex Transfer (TT) or Bank Draft in New Zealand Dollars.


PPSA

The Customer acknowledges that these Terms of Sale give rise to a security interest in all present and after acquired Goods supplied by Sietec Security Limited to the Customer to secure the Customer's performance of its obligations under these Terms of Sale.

The Customer undertakes to:
(a) promptly do all things, execute all documents and provide any information which Sietec Security Limited may reasonably require to enable it to perfect and maintain the perfection of its security interest (including by registration of a financing statement);
(b) give Sietec Security Limited not less than 7 days prior written notice of any proposed change in its name or any other change of its details; and 
(c) immediately on request by Sietec Security Limited (and at the Customer's expense) obtain from any third party such agreements and waivers of any security interest that third party has in respect of the Goods, to ensure that at all times Sietec Security Limited has a first priority security interest in the Goods.

The Customer waives its rights to receive a copy of any verification statements under the PPSA and agrees that as between Sietec Security Limited and the Customer:
(a) the Customer will have no rights under (or by reference to) sections 114(1)(a), 116, 120(2), 121, 125, 129, 131, 133 and 134 of the PPSA; and
(b) where Sietec Security Limited has rights in addition to those in Part 9 of the PPSA, those rights will continue to apply.


ORDERING GOODS ON INDENT

When ordering goods on indent we have a set policy of a 30% Deposit for account holders and a 50% Deposit for non account holders.  This is because once we have set the order in course for production we are unable to cancel the order and in fact we pay for the order upfront for non stock items.  Therefore as we make have to make a commitment on our supplier we need an order commitment in return. Please enquire as to if this applies to your purchase.  This also applies to orders that would exceed our current stock holding of that line item.

Also with items that are on indent there may be some cases where Minimum Order Quantities may apply.


PROJECT & PROJECT HARDWARE ORDERS

On all project work over a $7,000.00 + GST value a minimum of 30% deposit applies to account holders and 50% for non-account holders.  This must be paid prior to commencement of the supply of any goods or services relating to that project.  This is to ensure continuity and that hardware etc. can be pre-ordered if required.  It also assists in the project management cost during the initial phases of the project.


 

2N Project Registration

2N has specific project registration requirements for the protection for you the installer / integrator.  To ensure the project is registered for your protection please complete by downloading the form from the link below and return completed. This we will forward on to 2N.  In all instances the information supplied to us and on to 2N is kept confidential and not provided to any other third party.  Should another party attempt to register the project that third party will be advised that the project is already registered.  The project registration is valid for 9 month upon being approved. At anytime the project can be re-registered with change of appropriate information and will be registered again for a further 9 months.

2N may use your email address to send you a Newsletter on a regular basis to keep you up to date with 2N news and events.  You can opt out of this newsletter at anytime you wish simply by unsubscribing at the bottom of the Newsletter.

Download the Project Registration Form Here

We strongly recommend that you take the time to complete the form so as we can protect and support you.  If not registered then other parties may register and prevent you from commiting to that project.


DELIVERY

Your order will be processed upon receipt.

New Zealand Customers: If the goods are in stock at the time of purchase, the gods will be despatched the same day if goods are received prior to 1:30pm as courier pick up is 2:30pm (we are unfortunately on the early run). You can expect your order to arrive at your door overnight in most instances. All of our deliveries are made either by New Zealand Courier or Main Freight to the Street address you specify. They are despatched by Signature Required Service. If you are not available when the courier calls, a card will be left in your letterbox so you can arrange a suitable delivery time with them. Our Courier and Insurance charge is as per our freight details shown on the site.

International Customers: Freight will depend on the weight of the product and the country of destination. We will e-mail you with the final order price before you make payment via direct debit in to our account. Emery World Wide, Emery Express or UPS are used for this service unless otherwised specified.

Freight Charges: All goods with a value under $200.00 + GST invoice value will be charged frieght. Oversize, heavy or special transit items may also be charged freight. Rural or fast delivery will also be oncharged at cost plus a handling fee.


BACK ORDERS

We endeavour to keep our on-line site as up to date as possible, however we sometimes cannot accurately forecast customer demand. Should you order a product that we cannot supply, you will be notified as soon as possible. With regards to payment, if you are paying by credit card, you will not be charged for any products on backorder until they are dispatched to you. For security reasons, however, all cheques are banked on receipt. Your payment will be refunded should you cancel your backorder.

International Customers: If your order contains an item that is out of stock, we will contact you for instructions on whether you wish your order to be despatched as is or whether you wish to wait for the back ordered product.


GUARANTEE

Every product in our on-line site is covered by a 30-day right-of-return from the date of the packing slip. If, for any reason you are not completely satisfied with your purchase, just return the goods to us in their original packaging and condition. We will be happy to replace it, exchange it, or refund your money less the 15% restocking fee.

Any Panasonic products incurr a $60.00 restocking fee per item which we ourselves have to pay the supplier in New Zealand to return unwanted items.

Personalised Products:
Because personalised or indented products have been customised or purchased to suit your requirements, we are unable to accept returns.


PRODUCT WARRANTY

All of our products are covered by a standard factory return to base warranty. The warranty does not cover misuse and abuse or any damage caused by mother nature.  We provide guidelines if and when required to assist installers in avoiding problems caused by mother nature.  If we do not have a specific guideline available for the application we would be only to happy to assist you by phone and possibly convert the outcome in to a new guideline.

Any guidelines given make us in no way liable for any damage that may be incurred from outside influences that are beyond our control, including mother nature.

Any Warranty only covers the cost of the faulty hardware supplied by us to be replaced and does not cover any labour or associated cost.

Where warranty is stated by the manufacturer we offer a return to base warranty as describe above.

Where no warranty is stated by the manufacturer we offer a 1 year return to base warranty as describe above.  Second hand or ex demo equipment is not covered by warranty, however, a warranty period can be negotiated per sale.

Return to base is considered as the manufacturers repair destination. Therefore all freight and customs charges incurred are chargeable and freight is not covered by the warranty. To minimise this possibility we do our best to service product locally where possible.


RETURNS

All of our items are physically checked before despatch and leave our warehouse in good condition. If you receive your goods and they are damaged, the purchaser needs to contact us immediately upon receipt. We will arrange for your goods to be repaired or replaced. All return goods must be shipped back to us at your cost. We will not accept product shipped back to us as C.O.D. 

Personalised or indented products are non-returnable.  

All agreed goods returned with an approved GR# are subject to a 15.0% restocking fee unless otherwise advised.

The return period is defined as being within 30 days of date on the packing slip of the specific goods in question.

Any Panasonic goods returned with an approved GR# are subject to a minimum of a $60.00 + GST restocking fee. This is imposed on to us by our supplier.

Returns to:
Please call to get an RMA or GR# number for your return.

Sietec Security Limited
7 Domain Rd
Panmure
Auckland


Onsite Support

Where Sietec Security Limited offers onsite support.  The following rates apply.

  • Charge out rate $140.00 + GST per man hour
  • Travelling time $65.00 + GST per man hour
  • Travel Cost is Actual Cost + 10% + GST
  • Accomodation is Actual Cost + 10% + GST
  • Meals is Actual Cost + 10% + GST

Please use our services as required.


Training Onsite or in your Offices

Again we offer both On and Off Site Training.  NOTE: We have full training facilities in our Auckland office and it is of huge benefit to attend these sessions.  If you are going to be in the Auckland area allow additional time so as you can attend a personalised session.

The following rates apply.

  • Sales Training in our Auckland Demo Room at Panmure is Free of Charge
    (This may include free trainings in areas outside of Auckland if we are visiting the area with the right equipment at the time).
  • Training within a 50km radius of Auckland CBD
    • $90.00 + GST per training hour
    • Vehicle Travel cost $65.00 + GST
  • Subsequent training and Outside of Area
    • $90.00 per training hour + GST
    • Travel Cost is Actual Cost + 10% + GST
    • Accomodation is Actual Cost + 10% + GST
    • Meals is Actual Cost + 10% + GST

Please use our services as required.

Please make use of our training  as it is of benefit to yourselves (and us) as you are in the position of supporting our products in the field and this would result in satisfied customers, further referrals and sales.

Successful Installs come with Knowledge


Training in our Training Facilities in Auckland

  • Sales Training Free - Absolutely FREE
  • Technical Training Basic - Free of Charge
  • Technical Training HLI - $225.00 + GST per person.

Most courses are of 4hours duration.

Successful Installs come with Knowledge


PRIVACY

We often have specials or offer other products and services that we feel may interest our customers. To do this you may already be on our emailing list or you can register on any of our web pages by clicking on "Join e-Bulletin" at the top of our web page, so you may receive details of special offers from us in the future. However, should you prefer not to be contacted, please let us know and we will ensure that your name is withheld from these mailings. SieTec Security Limited and it's staff do not disclose private or contractual information to any person or company.