Sietec Security

2N Helios IP - FAQ

For up to date FAQ information we recommend visiting 2N® Helios IP Family FAQ 

Do I need a gateway in a peer to peer situation?

In a peer to peer scenario with third party devices the 2N Helios IP Intercom system needs a common connection point so as they are able to clearly find each other via the common gateway or router. It is not essential to have the gateway connected to the internet.  This is typical in IP phone based systems.

How do I do video screen pops?


Download the free Helios IP Eye app from 2N to any PC and it allows video monitoring of all local intercoms with cameras plus a screen pop on incoming call. The screen pop IP address is set up for each called user number in the 2N Intercom Directory.

Do I need a license?



In many applications where integration is required a License becomes a necessity.  These licenses are a one of cost for the life of the 2N Intercom
Recommend that you download License details from here.  helios-ip-licencing-fw-2.11.0 (677K)  or
Model Differences and Function Licensing - Helios IP Configuration manual

For ONVIF-S Video to an NVR?

Yes, Enhanced Video License is required

For control scripting writing in the intercom?

Yes, Enhanced Integration License is required

For Audio Testing and personalised Audio Files?

Yes, Enhanced Audio License is required


What about Ceritification to the Network for network device protection?

Yes, Enhanced Security License is required.


OK. A SIP License?

No not on the Intercom it is already SIP Audio and Video compliant with the appropriate CODECS.  However, if running through a SIP Server the SIP Server may need a SIP License per extension used.

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